Last updated: August 2026
You can cancel your subscription at any time and keep using it until the period you already paid for runs out. Refunds are limited to billing errors on our side — the section below explains exactly when.
ImageUpg subscriptions are digital services. Each plan gives you a pool of tokens that you spend on image enhancements:
Tokens are consumed the moment an enhancement completes successfully. Because the processing has already happened — real GPU time on our side — a billing period whose tokens have been used, in part or in full, is not refundable.
You can cancel whenever you like. There is no cancellation fee and no minimum term.
Cancelling stops the automatic renewal. It does not cut your access short: your Pro or Master features stay active until the end of the period you have already paid for, and your account moves to the Free plan after that.
To cancel, email novaworksup@gmail.com from the address on your account and we will process it.
We issue refunds when something went wrong on our side. That means:
Contact us within 14 days of the charge and include the payment date and the email on your account. We will look into it and, where the charge was our mistake, refund it in full.
To be straightforward about it, we do not refund:
If you are unsure whether ImageUpg suits your work, use the free plan first. It runs on the same engine and costs nothing.
The Free plan involves no payment, so there is nothing to cancel and nothing to refund. You can stop using it or delete your account at any time from your profile.
One-off token packs are a single purchase, not a subscription — there is nothing to cancel. Purchased tokens never expire and stay on your account until you use them. The same refund rules apply: we refund billing errors, not tokens that have been spent.
Payments are handled by Dodo Payments, our payment provider. ImageUpg never sees or stores your card details — they go directly to the processor. Refunds, when they apply, are returned through the same payment method you used, and typically take 5–10 business days to appear depending on your bank.
For cancellations, billing questions or a refund request, email novaworksup@gmail.com. Please write from the address registered on your account so we can find your payment.
See also our Terms of Service and Privacy Policy.